Shipping policy
Last updated: October 1, 2026
Order Processing
All orders are processed within 4 business days. You will receive a shipping confirmation email with your tracking number once your order has shipped.
Domestic Shipping
- Standard shipping within the United States is free on orders over $100.
- Orders under $100 ship for a flat rate of $5.
- Expedited shipping options are available at checkout for an additional cost.
International Shipping
- International shipping rates and transit times vary by destination and are shown at checkout.
- Lou Equipment is not responsible for any customs duties, import taxes, or fees charged by the destination country. These are the responsibility of the customer.
- At this time, we cannot accept returns or exchanges on international orders.
Address Changes
If you need to change your shipping address, please contact us at contact@lou.equipment as soon as possible. We cannot change the address once an order has shipped.
Lost or Stolen Packages
Lou Equipment is not responsible for packages that are lost or stolen after they have been confirmed as delivered by the carrier. Once tracking shows the package was delivered to the address provided at checkout, the order is considered fulfilled. We recommend monitoring your tracking information and choosing a secure delivery location.
Damaged, Incorrect, or Missing Items
If your order arrives damaged, incorrect, or incomplete, please contact us at contact@lou.equipment within 7 days of delivery with your order number and photos of the item. We will work quickly to resolve the issue.
Returns and Exchanges
Returns and exchanges are accepted within 30 days of purchase. For eligibility, return shipping costs, and how to start a return, please see our Refund Policy.
Questions
If you have any questions about shipping, please contact us at contact@lou.equipment.
